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Our People

SeeChange is a certified small, woman-owned firm with big ideas and a rich, diverse team of consultants and trainers. Our people are senior, seasoned practitioners with an average of 15 years experience in facilitation, coaching, teambuilding, project management and client management. While our team members have specialties, by skill or industry, we all share an important common quality – passion for the work we do in helping organizations and individuals be all they can be.

Anne Pellicciotto, President

Anne founded SeeChange in 1999 in an effort to fill a void in the market, and in her life. She had spent 12 years in the IT consulting and integration field, as a project manager, client relationship manager, and consulting director (AMS, InfoData, Intelus). She watched in dismay as project after project failed to meet the client’s and firm’s expectations – or even failed outright. But it was not technology that was the problem – it was the people and their inability to understand and embrace the changes brought on by the technology. So, she set out to learn and employ a new, more collaborative and integrated approach to improving performance in organizations. She went back to school to augment her left-brained B.S. in Business/Decision Information Sciences (University of Maryland), with a more right-brained M.S. in Organization Development and Change Management (American University/NTL Institute). Out of her graduate work, she developed the SeeChange Star Model, which emphasizes a holistic, goal-driven, and collaborative approach to organizational change. She has applied this model on SeeChange client projects for The World Bank, State Street Bank, and CSC, resulting in tangible improvements including increased efficiency, better teamwork and morale, and improved customer satisfaction. Anne is a frequent speaker on the topic of change and authors a column in Edoc Magazine online, entitled “Are You Ready for Change?” But, life is not all about the SeeChange Star, Anne reserves time for another passion – samba, salsa, and zydeco dancing.

Bill Yoder, Director of Consulting Services and Master Facilitator

Bill has over 25 years experience helping businesses and government agencies design and implement systems, revamp organizational structures and work processes, and overcome problems to improve business performance. He is a master facilitator who has planned and facilitated hundreds of strategic-planning, decision-making, systems design, and teambuilding workshops. He has helped dozens of organizations develop and implement strategies for using new technology, streamline business processes, better manage information resources, and transition to new systems and organizational paradigms. Bill is an expert in guiding senior leaders through goal-based decision-making and planning processes to pragmatically address and solve problems. He has extensive experience conducting organizational assessments and developing interventions to support group learning, improve team communications and productivity, and facilitate organizational change. Bill has developed and delivered training in project management, systems design and development, organizational development, change management, and group facilitation. He was a Senior Principal at American Management Systems, Inc. (AMS), responsible for managing large-scale IT transformation projects and leading strategic change management efforts. His clients have included almost every Federal agency, several state governments, and dozens of commercial clients in the financial, health care, energy, retail, and manufacturing industries. Bill has an MS in Library and Information Science from Catholic University, an MS in Information Systems Technology from George Washington University, and a Graduate Certificate in Organization Development and Change Management from Georgetown University. He is certified to administer the Myers Briggs Type Inventory (MBTI), the Drexler-Sibbet Team Performance System, and numerous other diagnostic tools. Bill is a graduate of professional baseball umpire school, and he enjoys playing softball and Ultimate Frisbee in his spare time.

Karen See, Senior Consultant and Facilitator

Karen has over 15 years of experience providing creative, cost-saving and operational solutions for senior executives facing complex business challenges. She was a senior manager at American Management Systems (AMS) for many years, and served in various leadership roles, including project/client manager, practice area manager for business process reengineering services, and developer and facilitator of leadership training for a major corporate university. Karen was instrumental in developing SeeChange's core organizational effectiveness training components, including project management, client management, leadership, and teamwork. She works with SeeChange clients to custom develop and tailor training to fit their unique needs, deliver training in an action-oriented manner, and integrate new practices into the organizations’ processes for real impact. In addition, Karen coaches clients on the how-to’s of establishing and achieving professional and personal goals. She has researched and developed a framework and process for helping people take charge of their lives and overcome the “shoulds” that get in their way, and she is writing a book on this topic. Karen graduated cum laude from Cornell University with a B.A. in mathematics and an emphasis in Computer Science.

Laura Gramling, Business Development Manager and Consultant

Laura is an organization development consultant who makes change solutions practical and meaningful. Over the past 10 years, her organization development skills have been developed by facilitating, coaching and managing a wide-range of groups including cross-functional work teams, boards of directors, senior management teams, and volunteers. Working with the SeeChange Consulting team, she has helped clients with technology-driven projects (The World Bank Group, Computer Sciences Corporation) improve their effectiveness and delivery of services by improving their internal team’s project management, collaborating with multiple stakeholders to develop a clear strategic vision, and transitioning knowledge and tools on adapting to change. Laura’s other specialties include strategic planning, non-profit board development, teambuilding and public participation initiatives. Laura has worked with government clients (DC Government Office of Planning, DC Department of Transportation, US Department of Agriculture); corporate clients (Computer Sciences Corporation, Hospital for Sick Children, The World Bank Group); and non-profit clients (American Association of Motor Vehicle Administrators, Chicago Symphony Orchestra, Project 2000). Laura has an MS in Organization Development from the American University/NTL Institute for Applied Behavioral Science. She is a member of the National OD Network, the Chesapeake Bay OD Network, and is qualified to administer the Myers-Briggs Type Indicator®.

Aaron Booth, Business Assistant

Aaron Booth is a recent graduate of Vanderbilt University’s Human and Organizational Development (B.S.) Program, with a concentration in Leadership and Organizational Effectiveness. Aaron joined the SeeChange team in October 2003 to help grow the business by providing business administration and consulting project support. He is responsible for ensuring that internal operations run smoothly by defining and documenting internal processes and by maintaining the SeeChange website and IT infrastructure. While continuing to learn and enhance the “SeeChange Way,” he is gaining hands-on experience assisting with client projects as a workshop scribe, junior analyst, and coordinator of Webcouncil online assessment tools. Aaron applied his skills as a table facilitator at the recent 2003 DC Citizens Summit, a large-scale town hall meeting of over 3,000 participants. In addition, he applied his project management skills to develop and implement a statewide marketing program for the Presidential Freedom Scholarship in Tennessee. Aaron is truly a “Jack of all trades,” an important part of an entrepreneurial organization and its wide array of consulting clients. Outside of the office, Aaron is an avid soccer player and coach.

Lucan Klyne, Training Development Specialist

Lucan is an organizational and training development consultant, leveraging experience in project coordination, organizational analysis, training development and documentation, facilitation, and communications. Lucan was a lead developer of SeeChange’s Co-Analysis course, and was actively involved in conducting Co-Analysis training seminars to public participants as well as to technology project managers and analysts at the Library of Congress. She acts as assistant instructor on Co-Analysis training tasks, providing extended coverage for students during the training course. Most recently, Lucan assisted the Leadership and Organization Effectiveness and Operations Policy and Country Services divisions of the World Bank with development and implementation of two key training transformation programs: the Management Curriculum and Operational Core Curriculum. She combines a B.S. degree in Human and Organizational Development (HOD) from Vanderbilt University, with strengths in interpersonal communication, problem-solving, analysis, and technical writing, to assist clients through organizational and process improvement.

Andrea Howe, Teambuilding Specialist

Andrea has an eclectic background, including 10 years of experience in organization development, project and team management, and technology consulting. Her passion is working with leaders and teams to facilitate change for astounding results that stick. Andrea is a highly skilled facilitator, trainer, and team building coach, having planned and executed over 100 off-sites, workshops, focus groups, and training events for groups of 5, 50, 500, and 5,000. She has worked with vice presidents, maintenance crews, and everyone in between, representing a wide range of organizations from the non-profit, government, and commercial sectors. A former technology consultant, Andrea has worked on teams and with teams throughout her career. She has a unique appreciation for the challenges that technical teams face, having herself been a team leader, project manager, program manager, and client relationship manager on numerous IT projects. Andrea has a Bachelors of Business Administration in Computer Information Systems from Texas A&M and an MS in Organization Development from American University in Washington, DC.

Mino Akhtar, Change Management Specialist

Mino brings a proven track record and over 20 years experience in project management, process reengineering and change management. She has designed and implemented various organizational redesign initiatives involving deep cultural change. Mino has coached and trained thousands of people in organizational transformation using a participative, dialogue-based approach. She has led systems development, advanced technology planning, and business process reengineering and change management projects at global companies, including American Express Company, Shearson Lehman Brothers, AT&T, and other clients in the telecommunications and financial sector. Recently, she conducted a strategic assessment of customer service needs for a public sector organization, which resulted in user alignment and approved business case for CRM. She has spoken at major conferences on the subject of change, technology implementation and reengineering along with writing leading industry papers and coauthoring a book. Mino did her undergraduate and graduate work in Computer Science in New York City.

Phyllis Fung, Marketing/Communications Specialist

Phyllis brings a pragmatic, analytical and results-oriented approach to marketing and communications. Her 11 years of business experience in both strategy and implementation covers marketing communications, market research, direct mail, and database marketing. As a member of Verizon’s long distance market entry team, she oversaw the group’s segmentation and targeting, and the development of a multi-million dollar database marketing system. Phyllis also brings an international marketing background from several years with Global One. Her consulting clients have included Bacardi Global Brands and VeriSign, Inc. In Phyllis’s most recent project with SeeChange for the World Bank Group, she developed and implemented internal communications to launch a Bank-wide training project, including identifying appropriate channels and creating relevant messages. Phyllis has a B.A. in economics from the University of Pennsylvania and a M.B.A. in marketing from the Stern School of Business, New York University.

Jane Pellicciotto, Visual Communications

Jane has over 15 years experience as a graphic designer developing effective communications materials for a variety of clients including corporate, non-profit and governmental organizations. Her philosophy is to develop communications that are not only visually excellent but also strategically targeted. Her attention to detail, ability to manage complex projects and deliver creative solutions on tight budgets serve her clients well. Jane has developed all types of print media like logo/identity work, annual reports, informational design pieces, promotional materials and other collateral for organizations like the U.S. Fish & Wildlife Service, National Democratic Institute, International City/County Management Association, Girl Scout Council of the Nation's Capital and many others. Jane developed the identity for SeeChange Consulting and designed the website, both the visual design and the navigational structure. She also teaches graphic design at the Pacific Northwest College of Art. Her work can be found at www.allegro-design.com.