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Articles and Papers

The following are published articles and papers written by the President of SeeChange, Anne Pellicciotto. Keep your eyes out for more articles to come.

“Collaborative Technologies Require Collaborative Mentalities (Part II) – Key Tools and Techniques for Change Agents” E-Doc Magazine, March/April 2003. Click here to read the full article.

This follow-up article to Part I delves into collaborative leadership techniques, including clarifying and communicating system benefits and personnel expectations in the new, collaborative environment. The article provides more detailed techniques for change agents – including project and organizational leaders, even providers of collaborative solutions – to ensure success with collaborative technologies. Change agents play a key role in overcoming resistance to change, shifting mindsets toward sharing and collaboration and, ultimately, helping their organizations reach beyond technology to real performance improvement.

“Collaborative Technologies Require Collaborative Mentalities (Part I)– And a Collaborative Project Approach” E-Doc Magazine, January/February 2003. Click here to read the full article.

Collaboration is a hot topic these days. It’s hard to dispute the benefits of individuals working together and sharing information to help get the job done. Moreover, with the increasing globalization, specialization, and virtualization of organizations, collaboration has become critical to competitiveness. The market has responded with a range of technologies – portals, ECM, KM, workflow, and real-time document collaboration tools. While robust and rich in their capabilities, these technologies are only tools. They cannot compel individuals to team and share. According to Derek Clark, former Olympic crew coach and now CEO of LiveDrive(R) vendor Chasseral, “While collaboration tools can solve the technical challenges, ultimate success is always a human issue.” However, too frequently organizations fail to realize this, with costly consequences. This article advises readers on how to use collaboration to achieve collaboration through a discussion of the three core elements of a collaborative approach.

“Are You Ready for Change? Saving Projects and Achieving Gains - Integrated Vision is Key” E-Doc Magazine Online, July/August 2002.
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The second article in the series on managing change addresses Change Imperative #2: Clarify Vision and Impact. Once leaders acknowledge change, they can begin to diagnose and plan for it. This article discusses the importance of creating an integrated vision that addresses both the desired organizational goals and the capability of the technology to deliver.

"Shrinking Budgets, Expanding Expectations - IT Leaders, Are You Ready for Change? " E-Doc Magazine Online, May/June 2002.
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Technologists are too often unaware of the changes they are forcing on organizations with their technology solutions. They must get beyond their own comfort level and help their clients embrace change, if their solutions are to be successful and have real impact. This series of articles explores the change challenges and opportunities related to technology, providing stories, as well as practical leadership strategies, processes, and tools for managing change. This first article starts the series with Change Imperative #1: Acknowledge Change, and emphasizes the importance of understanding that change is a continuous process, and that there is an intrinsic link between technology and change.

"The 'Recreating the Old System' Syndrome: Causes, Effects, and Preventative Approaches," E-Doc Magazine, September/October, 2000.

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Organizations have started a new trend of investing money in the rebuilding of IT systems to mimic the old, outdated systems that should be left behind. This replication approach may seem like a quick fix, but it leads to a host of problems. This article focuses on a case study of a replicated system gone wrong and strategies found to prevent this syndrome and implement future technologies for return on investment.

"Thriving in a Dot.Com World: The Human Factor is Key," E-Doc Magazine, May/June, 2000.

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Organizations are working frantically to transform themselves via the Web. Many of them think that simply appending a Web site on to an existing organization is all there is to it. Yet the key is not the technology itself. It is about rethinking the business. There is a need for organizations to recognize the human factors - the people, the organization, and the culture - if they are to thrive and survive in the competitive dot.com world.